Reports have surfaced about a major outage impacting Optimum internet services, leaving many users frustrated and disconnected. As the situation escalated, viewers took to social media to express their dissatisfaction and queries. Now, many are curious about what exactly happened with Optimum.
In this article, we will delve into the details of Optimum internet outage.
Is Optimum down?
On Monday evening, Optimum customers across the Metro New York area faced a significant service outage that began around 8 p.m. local time. This disruption affected thousands of users, particularly impacting internet and Wi-Fi connectivity. By 9 p.m., reports of problems had increased, with over 9,700 users reporting issues. Among these, 56% experienced difficulties with landline internet, and around 25% reported a complete blackout of services. This was a noticeable increase from 18% earlier in the evening. (via The U.S. Sun)
The outage also caused delays and frustration with Optimum’s customer service. The average wait times climbed to 35 minutes, with some customers remaining on hold for over an hour without resolution. This led to widespread dissatisfaction among users, who took to social media to express their frustration.
At 9:45 p.m., Optimum’s official support account on X (formerly Twitter) provided an update: “We are aware of an outage causing a loss of all services. Efforts are underway to restore services, but an estimated time of repair isn’t available yet. We appreciate your patience as we work to resolve this issue as quickly as possible.”
The situation continued to evolve, with reports of over 10,000 outage incidents coming in from New York City, New Jersey, and Pennsylvania by 9:30 p.m. EST. However, by the time of the latest update, Optimum announced that the service disruption had been resolved. The company’s statement read, “We are aware of the outage that caused a loss of all services. At this time the issue is resolved and service should be working again. Please reach out if you have any continuing service issues. We appreciate your patience as this was worked on!”
